Conduct Matters

Catalogue

These courses are written for those working in the UK insurance industry and so will focus on the requirements of the Financial Conduct Authority (FCA) and (where appropriate) the Society of Lloyd’s. However, the principles make sense for a number of industries.

Please note there is a FREE TASTER version of each course which you can view without needing to register.

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Conduct Behaviour

Conduct Behaviour

Wherever you work in insurance you must conduct yourself in a way that is ethical and with focus on fair treatment of customers. This course explains the Financial Conduct Authority expectations of you as per COCON4.1 (Tier 1).

Click here to view FREE TASTER.

Conflicts

Conflicts

If you are involved in (or overseeing) insurance distribution, product design or management of insurance firms then this course will help you understand how to identify and manage conflicts of interest.

Click here to view FREE TASTER.

MS9 Management

MS9 Management

Minimum Standards MS9 (Customer) sets out how Lloyd's expects you to run your managing agency (and syndicate) to meet customers' needs. This course is for board, managers and product oversight group members.

Click here to view FREE TASTER.

MS9 Design

MS9 Design

Minimum Standards MS9 (Customer) sets out how Lloyd's expects products to be designed/managed to satisfy customers. This course is for those in underwriting, delegated authority and product oversight.

Click here to view FREE TASTER.

MS9 Overview

MS9 Overview

Minimum Standards MS9 (Customer) sets out how Lloyd's expects customers to be treated. This overview is for all staff to help you to better understand your role in ensuring fair treatment of your customers.

Click here to view FREE TASTER.

Vulnerability

Vulnerability

If you are involved in the design of, selling or providing service for insurance products sold to consumers, then this course will help you understand about their needs and your responsibility to ensure they are treated fairly.

Click here to view FREE TASTER.


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