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40 years in insurance and 20 years specialising in conduct and customer service. Find out more about me. 

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Time to pause

26th April 2020

Time to pause

Im a big fan of teaching people to fish rather than serving the answer on a plate. For that reason, I love helping people with their learning. Its so great when students start asking questions and digging into how and why we do what we do.

I love the idea of a blended learning approach, this means finding different ways to learn based on the topic and your preferred learning mode.

So, are you someone who learns better by reading, listening, seeing or doing? 

You will probably have one or two preferences. Most people have a preferred way of learning but will benefit from a mixture.

I learn best by seeing and doing. I like practical activity, to help me apply the learning. However, when the sun is shining (the garden calls), I enjoy sitting outside reading about the topic instead.


So, this week I am reviewing the scenario examples in all my training courses to keep them fresh and interesting. I will be doing (lots more!) research into real life case studies and creating more stories to include in my courses. I know this will make them even more interesting and will play an important role in helping learners better remember what they have learnt.

The importance of the pause

Another important aspect of any training is the pause. Whether visually (on a page) or aurally (a gap or slow down in speaking). This pause gives the learner time to mentally rest and absorb the information. Weve all seen those busy Powerpoint slides where the presenter has tried to fit all the information onto the screen. Busy presentation slides cant be properly absorbed and can overwhelm an audience. In these cases, we end up not listening to the presenter as we try to make sense of it all.

Two of the ways I do this in my e-learning are:

  • White space making sure a few pages have very concise and thought-provoking information for the learner. Visually, with less to look at they have time to mull over what they have already read.
  • Reflective questions this is where I ask a question that looks back on what the learner has already read. The question also challenges them to think about how to apply what they have learned in a practical scenario. Its a great way to slow the pace and keep people engaged.

E-learning is a great part of any blended learning plan. Good scenarios and use of pauses are just two of the many great ways I make sure the e-learning element of your training plan is effective and interesting for your learners.

Author: Sally Pearce (Conduct Matters Ltd)

Sally Pearce started Conduct Matters in 2014 after 35 years working in the insurance industry. She was originally an underwriter, but since 2000 has worked in dispute resolution and helping Insurance firms understand how to treat their customers fairly. Her experience includes working for the Financial Ombudsman, in the Lloyds market and dealing with regulators. Sally is ACII, a qualified mediator and yoga teacher. She is also available for public speaking.

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